Privacy Policy
Last updated: March 30, 2026
Helpora ("we", "our", or "us") operates the Helpora mobile application and the website at gethelpora.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
We collect information you provide directly to us, including:
- Account information: Name, phone number, and profile details when you create an account.
- Beneficiary information: Names, locations, and care preferences of the loved ones you register for services.
- Service request details: Type of service, scheduling preferences, special instructions, and addresses.
- Communications: Messages exchanged through the in-app chat between requesters and helpers.
- Device information: Device type, operating system, and push notification tokens for service notifications.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our care coordination services.
- Match your service requests with verified helpers.
- Send you real-time updates about ongoing services (helper arrival, completion, etc.).
- Communicate with you about your account, services, and support inquiries.
- Ensure the safety and security of our platform and users.
- Comply with legal obligations.
3. Information Sharing
We do not sell your personal information. We may share information in the following circumstances:
- With helpers: We share relevant service details (beneficiary name, address, instructions) with the helper assigned to your request.
- With our operations team: Our team accesses information as needed to coordinate services, resolve issues, and ensure quality.
- For legal compliance: When required by law, regulation, or legal process.
- For safety: When we believe disclosure is necessary to protect the rights, safety, or property of our users or the public.
4. Data Storage and Security
Your data is stored on secure servers provided by Google Cloud Platform (Firebase). We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security reviews.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at support@gethelpora.com.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your personal data.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at support@gethelpora.com.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date and, where appropriate, through in-app notifications.
9. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: support@gethelpora.com
- Website: gethelpora.com